---
title: "NeedPorts Status and Reliability: Tunnel Servers, Heartbeats, and Failover"
description: "How NeedPorts monitors tunnel servers, customer tunnel heartbeats, public endpoints, and what happens if a tunnel server has an issue."
image: "https://needports.com/og-image.svg"
canonical: "https://needports.com/status.html"
html: "https://needports.com/status.html"
---
# NeedPorts status and reliability


How NeedPorts monitors tunnel servers, customer tunnel heartbeats, public endpoints, and what happens if a tunnel server has an issue.


## What is monitored


- Tunnel server health.
- Customer client heartbeats.
- Proxy counts, observed clients, and endpoint activity.
- Control-plane API availability and deployment errors.


## If a tunnel server fails


Public ports on that server may become temporarily unreachable. NeedPorts monitors health and can investigate reassignment or recovery depending on plan, capacity, and the specific failure.


## Recommended customer safeguards


- Keep local or private fallback access for critical administration.
- Use app-level health checks for production services.
- Avoid exposing unauthenticated admin interfaces.
- Document which public port maps to which local service.


## Status communication


Use this page as the public reliability explanation for now. A live automated status dashboard can be added later as the service matures.

```json
{
  "@context": "https://schema.org",
  "@graph": [
    {
      "@type": "Organization",
      "@id": "https://needports.com/#organization",
      "name": "NeedPorts",
      "url": "https://needports.com/"
    },
    {
      "@type": "BreadcrumbList",
      "itemListElement": [
        {
          "@type": "ListItem",
          "position": 1,
          "name": "Home",
          "item": "https://needports.com/"
        },
        {
          "@type": "ListItem",
          "position": 2,
          "name": "Guides",
          "item": "https://needports.com/guides.html"
        },
        {
          "@type": "ListItem",
          "position": 3,
          "name": "NeedPorts Status and Reliability: Tunnel Servers, Heartbeats, and Failover",
          "item": "https://needports.com/status.html"
        }
      ]
    },
    {
      "@type": "Article",
      "headline": "NeedPorts Status and Reliability: Tunnel Servers, Heartbeats, and Failover",
      "description": "How NeedPorts monitors tunnel servers, customer tunnel heartbeats, public endpoints, and what happens if a tunnel server has an issue.",
      "mainEntityOfPage": "https://needports.com/status.html",
      "author": {
        "@id": "https://needports.com/#organization"
      },
      "publisher": {
        "@id": "https://needports.com/#organization"
      }
    }
  ]
}
```